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Question and Answer (FAQ) 

Frequently Asked Questions (FAQ) 

- I can not order - I click on the basket near the price and nothing happens.  

This is a temporary inconvenience associated with updating your site. To remove it, press Ctrl + F5 (clear the browser cache), and then repeat adding the selected item to the cart. In some cases, you may need to clear your browser cache in settings if the Ctrl + F5 combination did not help

- Where can I see placed orders and their status?

You can view the completed orders and their status in the Personal Area by clicking on your name and going to the My Orders section 

 

- How do I know the cost of a part?

There are several ways to know the cost of a part:

1. If you have an article (item code), kill it in the search bar at the top of the site, then you will see a list of suggestions of the requested article


2. Call us and our specialists will pick up the necessary detail and recommend the best offer


- How can I get the part number (item, part code)?

If you do not have an article, there are several ways to learn it:

1. In the VIN selection directory of the car. To do this, select the search option for the VIN code AUTO, enter the VIN of your car and press "search". Find the required item in the open directory



 

2. On the detail itself. The article can be printed on the item itself, on the packaging or in the accompanying documentation.

3. Make a specialist selection request 2407.PL (VIN request)

- How to request a part selection (VIN request)?

To do this, you need to add information about the car in the garage


Click on "Selection Request"



Add the car's VIN and request

List the name of the required parts

 

After that, the specialist will notify the articles of the recommended goods by e-mail or telephone

- How much is shipping if I live in a city with no 2407.PL sales team

Delivery of any goods ordered in our online store is absolutely free. We send orders via Poland by courier or by post.

- How do I change my password?

You can change and reset your password on the Authorization page, the Forgot Password button

- What is a VIN and where to get it?

Vehicle Identification Number - abbreviated VIN - A 17-digit alphanumeric code that encrypts almost all information about your car, from color to engine power and the date of car release. VIN is indicated in the vehicle's passport and can also be placed under the hood or in the driver's door arch on a special plate.

- Directories do not work

If the directories listed on page 2407.PL do not work, please contact the Contact Center.

- Didn't find your car in the catalog

You may not find your car in the catalogs if the car is more than 20 years old or less than two years old. In this case, you must use other ways to find the number.

- Do I have to go to the store to get an order?

There are several ways to get an order:

1. Pickup from our store.

2. Courier to the specified address.

3. In the selected In Post

In all cases, shipping will be free.

- How to pay for an order on the site?

You can pay for an order on the site in several ways through the "Order Payment" section:

1. VISA or MasterCard

2. BLICK

3. Via TWISTO instant installment service

4. Bank transfer:

 

Spółką z ograniczoną odpowiedzialnością „2407.PL”
 Warszawa, 01-343, ul. Legionowa 9/2
 KRS 0000807732
 NIP 5223169715
 REGON 384581210
 IBAN: PLN 71 1050 1025 1000 0090 3202 4995

 

WARNING! When making a payment by bank transfer, it is necessary to indicate in the signature "Payment for goods, customer number ...". The customer number can be viewed at https://2407.pl/settings/ 

- How do I get an invoice?

An invoice to pay for firm-bought orders is invoiced by a personal consultant upon your request