Frequently Asked Questions (FAQ)

1. Ordering issues

1. Can't place an order? Clicking the cart icon next to the price doesn't work?

Make sure you're logged in, JavaScript and pop-ups are not blocked in your browser, and the item is available. Try refreshing the page or clearing your cache (Ctrl + F5). If the issue persists – contact our support team.

2. Orders

1. Where can I see my previous orders and their status?

Log into your account and head to the “My Orders” section.

2. Can I pick up my order in-store?

Yes, at our shop at: Warszawa, 05-820 Reguły, ul. Elizy Orzeszkowej 1c, or choose courier delivery. Details: https://2407.pl/en/pages/delivery/

3. Prices & delivery

1. How do I check the price and availability of a part?

Use the search or VIN catalogues.

Learn more:

• https://2407.pl/en/pages/jak-szukac/
• https://2407.pl/en/pages/jak-kupowac/

2. How much does delivery cost?

See current delivery terms: https://2407.pl/en/pages/delivery/

4. Account

How can I change my password?

Go to your profile settings after logging in, or use the “Forgot your password?” option on the login page.

5. Part search

1. How can I find a part number (article)?

Guide here: https://2407.pl/en/pages/numer-oem-czesci/

2. What is a VIN and where to find it?

Details: https://2407.pl/en/pages/wyszukiwanie-czesci-po-vin/

3. Catalogues not working or can’t find your car?

Your model may not be supported yet or there is a temporary issue. Info: https://2407.pl/en/pages/oe-catalogues-info/

6. Payment & documents

1. How can I pay for an order?

See available payment methods: https://2407.pl/en/pages/payment/

2. How can I get a VAT invoice?

A VAT invoice is available after completing your order. Make sure to enter your company details during checkout.