✅What is TAX FREE?
TAX FREE is a system that allows foreign tourists to receive a VAT (value-added tax) refund for goods purchased in Poland, provided they are exported outside the EU.
Who is eligible for TAX FREE?
Foreign tourists who are not residents of Poland or another EU country can receive a VAT refund. This is confirmed by the buyer's passport.
Conditions for VAT refund
- The minimum purchase amount must be 200 PLN including VAT.
- The export of the goods must be confirmed and documented with a TAX FREE form no later than the last day of the third month after the purchase.
- The refund can be obtained within 7 months from the date of purchase in our store.
Steps for arranging and receiving a VAT refund
Step 1. Making a purchase at 2407.PL store
Attention! TAX FREE can only be processed if you personally pick up your order from our store.
- Offline orders: make a purchase of at least 200 PLN including VAT and ask the store employee for a TAX FREE form.
- Online orders: for online orders, indicate "TAX FREE" in the comment section.
- Documentation: when receiving the goods, fill out the TAX FREE form using the passport of the person who will export the goods abroad.
- Providing information: provide the 2407.PL store employee with the necessary details to complete the TAX FREE form.
- Data verification: make sure that the name, address, and passport number are entered correctly and that the receipt is attached to the form.
- Choice of refund method: choose the method of refund: cash or a bank account in a Polish bank.
- Document storage: keep the TAX FREE form along with the receipt until you receive the refund.
- Document prohibiting the sale of goods to Russia: every customer who makes a TAX FREE purchase at 2407.PL store must sign a document confirming that the goods will not be sold to Russia. You can read the documentby following the link.
Step 2. Exporting the goods outside the EU and confirming TAX FREE
Remember! You have 3 months to export the purchased goods outside the EU, starting from the month following the purchase month.
- Customs control point: present the TAX FREE form and receipt to the customs officers. On request, show the goods listed in the TAX FREE form. The goods must be in undamaged condition.
- Export confirmation: the customs officer will confirm the export of the goods in the TAX FREE system. Upon your request, they can stamp the printed TAX FREE document.
- Customs control point not from Poland: If you leave the EU territory from another EU member state (not from Poland), you must present the TAX FREE documents in paper form. The export of goods will be confirmed according to the regulations of the country of departure from the EU.
- Traveling by plane: allocate more time for check-in than usual. Be prepared to show the purchased goods. Purchases can be exported in hand luggage or checked baggage - in this case, go to the customs officer before checking in the baggage.
Step 3. Receiving the VAT refund
- Timeframe for receiving:the VAT refund can be received within 7 months from the date of purchase.
- Refund method:the refund will be paid in the chosen form (cash or to a bank account) in the store. It cannot be changed.
- Bank account refund: VAT will be paid to the Polish bank account within 7 business days after the export confirmation.
- Cash refund: cash refund is only possible in person at our store.
Additional information
In Poland, the rules for VAT refunds for tourists are regulated by the Act on Goods and Services Tax and Excise Duty, and the implementing provisions of the Act - the Regulation of the Minister of Finance. The Act of March 11, 2004, on goods and services tax - section XII, chapter 6, articles 126 - 130 (Journal of Laws No. 54, item 535, as amended).
In our company, it is possibleto return goods exported outside the EU under the TAX FREE program under the following conditions:
- return of goods is possible within 14 days from the date of purchase
- mandatory note on the TAX FREE invoice by the EU customs representative about the import/return of goods to the EU customs territory
Contacts
If you have any questions, you can contact our support service by sending an email to: [email protected].